At City Tiles & Sanitary Corporation, we respect and value your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or interact with our store. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information in various ways, including through your interactions with our website, store visits, and communications with our customer support team. The types of personal information we may collect include:

  • Contact Information: Name, email address, phone number, and shipping address.
  • Payment Information: Credit card details or other payment method information.
  • Account Information: Username, password, and other account-related data when creating or managing your account.
  • Transaction Data: Information related to purchases, including order details, payment history, and product preferences.
  • Technical Data: IP address, browser type, device type, and other technical information collected through cookies or similar tracking technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To process, fulfill, and deliver your orders.
  • Customer Support: To respond to inquiries, provide assistance, and address any concerns you may have.
  • Personalization: To offer product recommendations and tailor our services to your preferences.
  • Marketing: To send promotional offers, newsletters, or other marketing communications (you can opt-out at any time).
  • Improvement of Services: To enhance our website functionality, improve customer experience, and optimize our offerings.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Protect Your Information

We take the security of your personal information seriously and implement a variety of measures to protect it. These include:

  • Encryption: We use SSL (Secure Sockets Layer) encryption to protect sensitive information such as payment details during transmission.
  • Access Controls: We limit access to personal information to authorized personnel only.
  • Secure Storage: We store your information in secure servers that are regularly monitored and updated for safety.

Despite our best efforts, no data transmission over the internet can be guaranteed 100% secure. While we strive to protect your information, we cannot ensure or warrant the security of any information you transmit to us.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your user experience. Cookies are small text files stored on your device that help us analyze website traffic and remember your preferences. You can choose to disable cookies through your browser settings, though this may limit your ability to use certain features on our site.

We may also use third-party analytics tools (e.g., Google Analytics) to gather information about your use of our website for improving our services.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party companies that assist with order processing, payment processing, and delivery services. These providers are obligated to protect your data and use it solely for the purposes of providing services on our behalf.
  • Legal Requirements: We may disclose your information when required by law or in response to valid legal requests, such as subpoenas or court orders.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Your Rights and Choices

You have the right to:

  • Access and Correct Your Information: You can request to view, update, or delete the personal information we hold about you by contacting us directly.
  • Opt-Out of Marketing Communications: You can unsubscribe from promotional emails or newsletters by clicking the “unsubscribe” link in the communication, or by contacting us directly.
  • Data Retention: We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Children’s Privacy

City Tiles & Sanitary Corporation does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as quickly as possible. If you are a parent or guardian and believe we may have collected such information, please contact us immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your information.